Shipping Policy
Shipping policy
At Horique, we are committed to providing our customers with exceptional service, including fast and reliable shipping. Our shipping policy is designed to ensure that your order is processed, shipped, and delivered to you as quickly and securely as possible.
- Preparation of watch: takes about 1-2 business days.
- Delivery time: takes about 5-10 business days.
- Shipment method: DHL, EMS, UPS.
1. Shipping Details
We dispatch “Ready to Ship” orders within 24-48 hours of receiving payment confirmation. Once your order is shipped, the estimated delivery time is between 5 to 10 business days, depending on the destination country and customs clearance procedures. Please note that delivery times may vary during peak seasons or unforeseen circumstances.
2. Order Tracking
After your order has been shipped, you will receive an email with tracking information. This will enable you to monitor the progress of your luxury watch as it makes its way to your doorstep.
3. Shipping Methods
We use express international courier services for all of our deliveries. The courier we choose will depend on the destination and what is the most efficient, secure, and fast method available.
4. Shipping Charges
Shipping charges are calculated at checkout based on the destination country, package weight, and chosen shipping method. Horique may occasionally offer promotions with free shipping, so please check current offers where available.
5. Packaging
All watches are carefully packaged to help ensure they reach you in perfect condition. Each watch is encased in its own box, which is then further secured within a protective shipping box.
6. Multiple Items in a Single Order
If your order contains multiple items, they may be shipped separately from different fulfillment centers. In such cases, separate tracking information will be provided for each item where available.
7. Address Accuracy
Please ensure your shipping address is accurate and complete to avoid delays or misdelivery. Horique cannot be responsible for orders affected by incorrect or incomplete shipping information.
8. Delivery Acceptance
Please be available to receive your order when it arrives. If no one is available at the delivery address, the courier may leave a delivery notice or arrange a re-delivery attempt under its local procedures.
9. Order Cancellation and Modifications
Once an order has been placed, we aim to process it swiftly. Therefore, modifications or cancellations can only be accommodated if the order has not yet been shipped. Please contact customer support as soon as possible for assistance.
For any questions or concerns about this Shipping Policy, please contact the Horique customer support team. We are committed to helping you with a smooth shipping experience.